English Business 2# | Session 2

Commonly misused words, Confusingly Related Words, Preposition

📌 Dialogue with a client on a product problem(s) [complaint]

Customer Service  : Hello, this is JCo and Donuts, how may I help you?.

Yiseo                      : When will my donuts be shipped?.

Customer Service  : May I know what the buying code was?.

Yiseo                      : It’s E6139TQ.

Customer Service  : 10 Packs donut with a “Fighting” note. Will shio tomorrow.

Yiseo                      : How can it be?! I am ordering 5 packs of donuts.

Customer Service  : I’m sorry to hear that. What do you think about filling a             complaining ticket, since the IT team is not here?.

Yiseo                      : Okey. Thank you.

Customer Service  : Your welcome.

📌 Dialogue with a co-worker on the solution for the said complaint

Customer Service  : Morning, today I have complaint from client.

IT Team                 : Morning, what the problem?.

Customer Service : He ordered 5 packs donut but in system 10 packs donut, can you change the bill from the system?.

IT Team                 : Certainly, I will fix the invoice order. May I have the code was?.

Customer Service  : The keyword is E6139TQ.

IT Team                 : We have fixed the invoice. Sorry for the problem.

Customer Service  : Thank you. No problem.